Refund policy

Last updated: August 19, 2026

At Moorish Habit, every order is carefully produced and fulfilled for our customers. Please review this policy before completing your purchase.

14-Day Return and Exchange Window

You have 14 calendar days after your order is delivered to request a return or exchange.

The delivery date recorded by the shipping carrier will generally be treated as the date the order was received. If an order is delivered in separate packages, the 14-day period begins separately for each item on the date that item is delivered.

A return or exchange must be requested within this period. Requests submitted after the 14-day window may be denied unless the merchandise is covered by a non-waivable right under applicable law.

Return Eligibility

Unless an item is defective, damaged, misprinted or incorrectly fulfilled, it must meet all of the following conditions:

Unworn;
Unused;
Unwashed;
Unaltered;
Free from stains, odors, pet hair, deodorant, makeup, smoke and other signs of wear;
In its original condition;
With the original tags attached; and
Accompanied by the order number, receipt or other proof of purchase.

Trying on an apparel item for fit is acceptable as long as the item remains clean, unworn and otherwise eligible for return.

Moorish Habit reserves the right to deny a return or reduce the refund, as permitted by law, if an item does not meet these conditions or has lost value because of use, damage, improper handling or missing components.

How to Request a Return

Before returning any item, contact us at info@moorishhabit.com and provide:

Your full name;
Your order number;
The item you want to return;
The reason for the return; and
Photographs or videos if the item is damaged, defective, misprinted or incorrect.

After reviewing your request, we will notify you whether the return has been authorized and provide the correct return address and instructions.

Do not return merchandise to the address printed on the original shipping package or to any other address unless we specifically instruct you to do so.

Returns sent without prior authorization may be refused and will not qualify for a refund. We do not accept cash-on-delivery, freight-to-collect or unauthorized return shipments.

Return Shipping Costs

Customers are responsible for return shipping costs for ordinary returns, including returns involving:

Incorrect size or color selected by the customer;
Change of mind;
An item ordered by mistake;
Personal preference; or
Any other reason not caused by a manufacturing or fulfillment error.

We do not automatically provide prepaid return labels. If we provide a return label for an ordinary return, its cost may be deducted from the refund.

Use a trackable shipping service and retain your receipt and tracking information. Moorish Habit is not responsible for a return that is lost, stolen, damaged or misdirected before reaching the approved return destination.

When an item is verified as defective, damaged, misprinted or incorrectly fulfilled, we will provide return instructions and an appropriate resolution. A physical return may not always be required. Return shipping will be handled as stated in our instructions and as required by applicable law.

Damaged, Defective, Misprinted or Incorrect Items

Inspect your merchandise promptly after delivery.

Claims involving damaged, defective, misprinted or incorrectly fulfilled merchandise should be submitted within 7 calendar days after delivery whenever reasonably possible. Early reporting allows us to preserve evidence and obtain a faster resolution from our production and shipping partners.

Include:

Your order number;
A description of the problem;
Clear photographs or videos of the merchandise;
A photograph of the entire item;
A close-up of the defect, damage or misprint;
Photographs of the packaging; and
A photograph of the shipping label.

Keep the merchandise and all packaging until the claim has been resolved. Do not discard, wash, alter or return the item unless instructed to do so.

Approved remedies may include a replacement, refund or another appropriate resolution, depending on the circumstances, product availability and applicable law.

The following are not ordinarily considered manufacturing defects:

Ordering the wrong size, color or product;
Normal variations in fabric texture or garment color;
Minor variations in print placement, scale or color that are consistent with the product description;
Color differences caused by phone, computer or monitor settings;
Damage caused by wear, washing, drying, ironing, improper care or misuse; or
Normal wear and tear.

Nothing in this section limits any non-waivable rights relating to defective, misrepresented or nonconforming merchandise.

Lost Packages

If a package has not arrived by the carrier’s estimated delivery date, contact us as soon as possible.

Claims for packages believed to be lost in transit should be submitted within 7 calendar days after the estimated delivery date. For a package marked “delivered” but not received, contact us within 7 calendar days after the carrier’s delivery scan.

Provide your order number, tracking number and confirmation of the complete delivery address. We may require time to investigate the shipment with the carrier and fulfillment partner before approving a replacement or refund.

A package is not considered lost solely because it is delayed. A replacement or refund will be considered after the carrier or fulfillment partner confirms the loss or sufficient evidence establishes that the shipment cannot be delivered.

Non-Returnable Items

The following merchandise is not eligible for return, exchange or refund unless it is defective, damaged, incorrectly fulfilled or otherwise protected by applicable law:

Tights;
Underwear;
Pajamas or sleepwear;
Swimsuits;
Socks;
Face masks;
Gift cards;
Personalized or custom-designed merchandise;
Items altered at the customer’s request;
Merchandise marked “Final Sale” before purchase;
Worn, used, washed, stained or altered merchandise;
Merchandise damaged through misuse or improper care;
Deliberately damaged merchandise;
Items returned without authorization; and
Items returned outside the applicable return period.

A custom or personalized item that was accurately produced according to the customer-approved information, design or requested modification cannot be returned merely because the customer later changes their mind.

These exclusions do not eliminate any mandatory rights concerning manufacturing defects, fulfillment errors or merchandise that was materially different from what was ordered.

Exchanges

Exchange requests must be submitted within the same 14-day period and must satisfy the return eligibility requirements.

To provide faster service and avoid inventory problems, exchanges are generally completed by returning the original merchandise and placing a separate order for the desired item.

Merchandise is not reserved while a return is being reviewed or shipped. We cannot guarantee that the desired size, color, style or promotional price will remain available.

Customers are responsible for return shipping when exchanging an item because the wrong size, color or style was selected. Any shipping charge applicable to the new order is also the customer’s responsibility.

Order Changes and Cancellations

Orders may enter production shortly after being placed.

A full cancellation is available only while the order remains under review and has not entered production. Contact info@moorishhabit.com immediately if you need to request a cancellation or change.

Cancellation and modification requests are not guaranteed. Once production has started, an order generally cannot be canceled for a full refund. Once an order has shipped, it cannot be canceled.

Approved customer-requested design, sizing or order modifications may make the affected merchandise ineligible for return unless it is defective or incorrectly produced.

This section does not limit any cancellation right that cannot legally be waived.

Incorrect Customer Information

Customers are responsible for providing accurate shipping, contact and order information.

Moorish Habit is not responsible for delays, failed delivery or loss caused by information supplied incorrectly by the customer, including:

An incorrect or incomplete shipping address;
An incorrect apartment or unit number;
An incorrect postal code;
An incorrect telephone number; or
Failure to provide information requested by the carrier.

Orders delayed or undeliverable because of incorrect customer information are not eligible for an automatic refund or replacement.

If a package is returned to us or our fulfillment partner, the customer may be responsible for reshipping costs. Any refund approved for an undeliverable or refused package may exclude original shipping charges and other nonrecoverable carrier fees, where permitted by law.

Refused and Unclaimed Packages

Refusing delivery or failing to collect a package does not automatically cancel the order or qualify it for a refund.

If the package is returned to an approved facility, it will be reviewed under this policy. Original shipping charges, return-to-sender charges and reshipping costs may be the customer’s responsibility where permitted by law.

Sale and Promotional Purchases

Items clearly marked “Final Sale” cannot be returned or exchanged unless they are defective, damaged, incorrectly fulfilled or applicable law requires otherwise.

Other discounted merchandise may be returned if it satisfies this policy. The refund will be based on the amount actually paid after discounts.

For bundles, buy-one-get-one offers and similar promotions, all merchandise required to receive the promotional price may need to be returned. If part of the promotion is retained, the refund may be adjusted to reflect the applicable price of the merchandise kept by the customer.

Return Review and Refunds

We aim to review return and refund requests within 7 business days. Claims involving manufacturing, fulfillment or shipping problems may require additional investigation by our production partner or the shipping carrier.

After an authorized return is delivered, the merchandise will be inspected. We will notify you whether the refund has been approved or denied.

If approved:

The refund will be issued to the original payment method;
The refund will be processed in the original purchase currency; and
The refund will reflect the amount actually paid for the eligible merchandise and any refundable sales tax.

Unless required by law or caused by a verified manufacturing or fulfillment error, the following charges are not refundable:

Original shipping and handling;
Return shipping;
Expedited shipping upgrades;
Customs duties;
Import taxes;
Brokerage fees; and
Other third-party shipping or processing charges.

We do not issue refunds before returned merchandise is received and inspected unless we approve another resolution in writing.

After we submit an approved refund, your bank or payment provider may require additional time to post it to your account. If more than 15 business days have passed since we confirmed that your refund was issued, contact info@moorishhabit.com.

European Union Right of Withdrawal

When applicable, customers receiving merchandise in the European Union have the statutory right to notify us of their decision to withdraw from an eligible online purchase within 14 days after delivery without providing a reason.

The customer is responsible for the direct cost of returning a change-of-mind purchase unless Moorish Habit agrees otherwise or applicable law requires us to pay.

The statutory right may not apply to clearly personalized merchandise, goods made to the customer’s individual specifications, unsealed hygiene-sensitive merchandise or other legally exempt products.

Where required by law, an eligible refund will include the purchase price and the least expensive standard delivery method originally offered. Additional costs for expedited or upgraded shipping may be excluded.

We may withhold the refund until the merchandise is received or the customer provides acceptable evidence that it was returned, whichever occurs first.

Nothing in this policy limits any mandatory legal guarantee or other non-waivable consumer right relating to faulty, damaged, misrepresented or nonconforming merchandise.

Policy Abuse and Fraud

To the fullest extent permitted by law, Moorish Habit reserves the right to refuse returns, exchanges or refunds involving suspected fraud, falsified claims, altered merchandise, deliberate damage, excessive return activity, wardrobing or other abuse of this policy.